At the end of last week FCG held a two-day seminar on web usability in Vantaa, Finland. The first day’s expert was Raino Vastamäki from Adage, and on the second day I spoke about the usability of web text. For several years the public sector has focused on the usability of the user interface, and the results have been good. However, I believe that too little attention has been paid to online text in the public sector. My view got support from a survey by Adage – the report will be published early next year – in which they have classified the errors identified in usability tests and heuristic analyses covering ten years. The most frequent problem areas were: 1) forms 2 ) links and buttons 3 ) menus and breadcrumbs 4 ) titles 5) body text 6) search. So in the twenty problem areas Adage identified, two of the top five issues are clearly language-related issues. Now it is the time to focus on text usability.