We get information on the usefulness of municipal websites from user studies and from direct citizen feedback. In many cities, users seem to be quite satisfied; for example, Tampere gets a B-plus in the surveys. It’s challenging to structure a city’s voluminous content into an easy-to-use website. To use the site effectively, a visitor often needs prior knowledge about municipal responsibilities and organization. Although managers can monitor usability through statistics and surveys, private citizens should also give direct feedback, especially if they can’t find the information they need, or can’t understand the jargon. Detailed information about the problems that visitors encounter is essential to revising and developing a site. So how we can encourage people to give feedback? Make it easy to comment: make it clear who comments go to; include an option for discussion through social media; provide easy-to-use feedback forms and buttons.