The Finnish Treasury has launched Public Service Info, a new service to help people manage their dealings with government agencies. Six days a week, Public Service’s advisors will help customers with e-services and guide them to the correct office. So far, most issues have dealt with the Social Insurance Institution and with tax administration. For non-urgent problems citizens should avoid calling the emergency number 112 and instead dial 0295 000; one goal of the new service is to reduce the load at emergency response centers. Those centers currently receive 350,000 non-urgent information requests per year, and half of those are related to administrative regulations and processes. You can contact Public Service Info about any administrative matter—not only by phone, but also by e-mail and through online forms. So a citizen who wants to ask a question or make a request doesn’t have to start by studying organization charts and mission statements.