Last Thursday, Channel 1 broadcast a debate dealing with the power of social media. A few points struck me. First, I pictured some horror scenarios while considering the combination of social media data with information from the public sector, from insurance companies, or from customer programs. According to researcher Heikki Heikkilä, Facebook data has already been used by U.S. social service agencies, and in some cases that usage may have a negative effect on benefits.
F-Secure’s research director Mikko Hyppönen does not have a personal Facebook account because it would make it possible to trace his online connections. However, according to Hyppönen, despite what many believe there is no conclusive evidence that social media services are listening to our speech in order to select the advertising we receive. Until we have more proof, we should see ads that do relate to what we speak as a a coincidence.
Professor Jarno Limnéll says personal data can be a dangerous weapon. Once all our online moves are traced, with the right analytics that data can offer reliable information about our history and our likely actions. The collection and use of data should be made transparent, but we can’t reach that goal by shouting from Finland. Google, Apple, Facebook, and Amazon will change their actions only if their stock price falls. There are no credible European alternatives; the GAFA giants have already bought out their competition. However, privacy laywer Jukka Lång believes that GDPR could become an export product when Americans find that they have worse protection than the Europeans.
The transparency of data collection and use would increase confidence in services, says doctor Saara Jantunen and consultant Christina Forsgård. For the sake of trust, it would be important to ensure digital rights and legal protection. Just the combining of data is a critical issue: the customer must be able to trust that insurance and purchase information is retained only between the provider and the customer. On the other hand, these services also have to improve their tools for both access and response – these are currently functioning poorly in the social media services.
A bit surprisingly, everyone considered payments as some kind of panacea for all social media problems. They think that people are gradually learning to pay – with money, not with personal data – for their digital services. However, the payment has to bring some real added value to the one who pays, according to doctor Suvi Uski, otherwise people will stick to parallel, free services.