{"id":1555,"date":"2014-03-10T14:27:33","date_gmt":"2014-03-10T12:27:33","guid":{"rendered":"https:\/\/www.yksityinenkielitoimisto.fi\/?p=1555\/"},"modified":"2017-01-18T14:28:33","modified_gmt":"2017-01-18T12:28:33","slug":"the-word-of-the-week-is-user-feedback","status":"publish","type":"post","link":"https:\/\/www.yksityinenkielitoimisto.fi\/en\/the-word-of-the-week-is-user-feedback\/","title":{"rendered":"The word of the week is <i>user feedback<\/i>."},"content":{"rendered":"<p>We get information on the usefulness of municipal websites from user studies and from direct citizen feedback. In many cities, users seem to be quite satisfied; for example, Tampere gets a B-plus in the surveys. It&#8217;s challenging to structure a city&#8217;s voluminous content into an easy-to-use website. To use the site effectively, a visitor often needs prior knowledge about municipal responsibilities and organization. Although managers can monitor usability through statistics and surveys, private citizens should also give direct feedback, especially if they can&#8217;t find the information they need, or can&#8217;t understand the jargon. Detailed information about the problems that visitors encounter is essential to revising and developing a site. So how we can encourage people to give feedback? Make it easy to comment: make it clear who comments go to; include an option for discussion through social media; provide easy-to-use feedback forms and buttons.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We get information on the usefulness of municipal websites from user studies and from direct citizen feedback. In many cities, users seem to be quite satisfied; for example, Tampere gets a B-plus in the surveys. It&#8217;s challenging to structure a city&#8217;s voluminous content into an easy-to-use website. To use the site effectively, a visitor often [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[14,15],"tags":[],"class_list":{"0":"post-1555","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-english-en","7":"category-wordoftheweek-en","8":"entry"},"_links":{"self":[{"href":"https:\/\/www.yksityinenkielitoimisto.fi\/en\/wp-json\/wp\/v2\/posts\/1555","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.yksityinenkielitoimisto.fi\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.yksityinenkielitoimisto.fi\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.yksityinenkielitoimisto.fi\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.yksityinenkielitoimisto.fi\/en\/wp-json\/wp\/v2\/comments?post=1555"}],"version-history":[{"count":1,"href":"https:\/\/www.yksityinenkielitoimisto.fi\/en\/wp-json\/wp\/v2\/posts\/1555\/revisions"}],"predecessor-version":[{"id":1556,"href":"https:\/\/www.yksityinenkielitoimisto.fi\/en\/wp-json\/wp\/v2\/posts\/1555\/revisions\/1556"}],"wp:attachment":[{"href":"https:\/\/www.yksityinenkielitoimisto.fi\/en\/wp-json\/wp\/v2\/media?parent=1555"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.yksityinenkielitoimisto.fi\/en\/wp-json\/wp\/v2\/categories?post=1555"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.yksityinenkielitoimisto.fi\/en\/wp-json\/wp\/v2\/tags?post=1555"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}