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You are here: Home / In English / The word of the week is user-centered design.

The word of the week is user-centered design.

20.5.2019

Public sector documents should be designed in a user-centered manner. Here are some principles that form a foundation for user-centered design:

  • Planning begins by understanding users and their environment.
  • Users participate in design and development work.
  • Planning is guided by user evaluation and feedback.
  • Planning takes into account the entire user experience.

Public bodies are beginning to take user feedback into account; this is having an impact on the development of administrative documents and forms. However, a more systematic approach is still needed so that documents focus on the user experience throughout the public sector and not only in certain areas such as healthcare.

Filed Under: In English, Word of the Week

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